Shipping Policy
*All orders are fulfilled Monday through Friday excluding weekends and holidays. Orders are shipped within 7 to 10 business days from the receipt of payment verification.
*We are not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather.
*Please allow up to 5 business days for your order to be shipped during sales. Ex; Black Friday & Holiday sales.
*All Domestic orders are shipped via USPS. For domestic orders we charge a Priority Mail flat rate of $10 USD and $50 USD for all international orders.
*You will receive tracking information on the day your order is shipped. Please allow 24 hours for your tracking information to update.
*Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received.
*We are only able to ship to the address you indicate, please ensure that the address entered at checkout is correct.
INTERNATIONAL ORDERS:
*International packages may require additional processing time.
*We are not responsible for additional shipping and/or custom charges incurred by customer when importing goods.
*If package is returned to ME The Brand due to unpaid charges, we will not issue a refund and reshipment charges will apply.
*If the wrong address is entered at checkout and the package is returned back to us there will be a reshipment fee of $7 USD due prior to reshipment.
*Once the item is shipped, we are unable to make changes to shipping address. In this case, please contact USPS to make any address changes.
*If your tracking information states delivered and you believe this to be an error. Please contact your local post office.
REROUTED PACKAGES:
*We do not manually input shipping addresses. Shipping addresses are exported from one database to another, so please ensure your shipping address is correct upon receiving order confirmation email.
*If your tracking information states “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned to us.
*If an address error is made please email contact@me-thebrand.com within 2 hours of confirmation email. Once orders are processed for shipment no changes can be made.
*You will be contacted via email when your rerouted package is delivered and processed into our warehouse.